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Solutions Architect

Solutions Architects (SA) are key technical resources focused on delivering solutions to accelerate the growth of PAR’s software business. The Solutions Architect provides technical support during the initiation of the sales opportunity and throughout the technical sales and deployment life cycle. The SA must have a full and complete understanding the assigned product’s capabilities and intended use. As a key technical advisor, the SA assists Sales Executives to drive sales and services by providing the technological support to ensure hardware and software solutions are developed based on agreed to requirements

 

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR’s largest business unit, Restaurant & Retail Systems (PARTech, Inc.), is the world’s leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.

 

JOB RESPONSIBILITIES

  • Provide technical sales support via a variety of media and formats to include demonstrations, trade shows, webinars, Q&A sessions, etc.; customer presentations and travel required.
  • Responsible for ensuring exceptional customer satisfaction.
  • Perform requirements analysis to fully understand customer’s existing infrastructure, current and future needs.
  • Responsible as the solutions expert to provide presales prototype and technical support to Sales.
  • Design and test customer specific solution.
  • Provide customer systems training on software, hardware, and database maintenance. 
  • Install and support of customer Labs , Proof of Concept (PoC) , and /or Pilots that provides customer operational understanding of the system.
  • Support on-boarding of new Partners in conjunction with Sales and Education teams.
  • Adhere to PAR defined criteria including timeframe limitations and equipment requirements.
  • Implement and track evaluations for demos, labs, and PoCs for new accounts.
  • Offer technical and implementation leadership.
  • Assist Project Manager in developing pilot and deployment program.
  • Maintain a working knowledge of customer operations to facilitate problem resolution and educating support teams.
  • Respond to functional and technical elements of RFIs/RFPs as required.
  • Conduct internal and external cross-functional technical meetings as required.
  • Prepare Education materials on new features to build LMS modules for training Sales and Support.

 

KNOWLEDGE AND SKILLS

  • 4-year technical degree or equivalent experience.
  • Strong knowledge of application design, database tools and relevant computer applications.
  • Professional verbal and written communications skill to communicate with technical, non-technical, and diverse people across an international organization.
  • Excellent training and presentation skills.
  • Strong analytical, debugging, and problem solving skills.
  • Demonstrated ability to support multiple, concurrent initiatives.
  • Self-motivated with a proven track record in customer multi-unit implementations.  
  • Ability to self-train, in order to stay current with the technology and security in restaurant and retail industries.
  • Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base.
  • Analytical skills to facilitate removing barriers to sales and implementations.
  • Some domestic and international travel may be required.

 

Quality: “Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy”.

 

NOTE: This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job.

 

 

 

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