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Solutions Architect

Solutions Architects (SA) are key technical resources focused on delivering solutions to accelerate the growth of PAR’s software business. The Solutions Architect will develop a complete understanding of the assigned product’s capabilities and intended use. As a key technical advisor, the SA assists Sales Executives, Customers, and Support teams by providing the technological skills and operational knowledge of the restaurant industry to ensure hardware and software solutions are configured correctly to meet agreed upon deliverables.

 

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR’s largest business unit, Restaurant & Retail Systems, is the world’s leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.

 

JOB RESPONSIBILITIES

  •  Responsible for ensuring exceptional customer satisfaction.
  • Perform requirements analysis to fully understand customer’s existing infrastructure, current and future needs.
  • Provide remote support of Customer Lab and Pilot environments to develop repeatable and predictable implementation processes.
  • Support on-boarding of new Customers and Partners in conjunction with Sales and Software Delivery Services team members, such as Project Coordinators/Project Managers and Trainers.
  • Provide technical and implementation leadership.

Pilot and Deployment

  • Work with customers to develop databases that meet customer requirements.
  • Assist Project Managers in developing pilot and deployment programs.
  • Design and test system configuration to provide customer-specific solutions.
  • Work with Project Managers to prepare internal and external organizations for deployment and support.
  • Design and create solutions, such as menus, online ordering, mobile ordering, and other cloud based solutions.
  • Collaborate with customer during development of solutions to provide training regarding database and configuration maintenance. 
  • Maintain a working knowledge of customer operations to facilitate problem resolution and educating support teams.
  •  Provide technical sales support via a variety of media and formats to include demonstrations, webinars, Q&A sessions, etc.
  • Conduct internal and external cross-functional technical meetings as required.
  • Prepare education materials on new features to build LMS modules for training Sales and Support.
  • Exercise independent judgment in selecting and interpreting information and manage deviations from standard methods and resolving problems.

  Communication

  • Keep Sales Team, Product Team, and  Software Delivery Services up-to-date on status of ongoing activities.
  • Interact with Product Management, Project Management, Support, and Services, as well as other internal organizations
  • Document and report on project details and configurations to prepare support organizations. 
  • Frequently interact with customers at all levels.

 

KNOWLEDGE AND SKILLS

  • 4-year technical degree or equivalent experience.
  •  Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred.
  • Excellent verbal and written communications skill to communicate with technical, non-technical, and diverse customers across an international organization.
  • Excellent training and presentation skills.
  • Strong analytical, debugging, and problem solving skills.
  • Demonstrated ability to support multiple, concurrent initiatives.
  • Self-motivated with a proven track record in customer multi-unit implementations. 
  • Ability to self-train, in order to stay current with the technology and security in restaurant and retail industries.
  • Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base.
  • Analytical skills to facilitate removing barriers to sales and implementations.
  • Some domestic and international travel may be required.
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