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Customer Success Advisor

Real Customer Success comes from the heart. PARTech, Inc. is focused on Customer Success and is adding an Advisor to the Customer Success team. This would be a great opportunity for you if you have the best customer management and business consultancy skills around, you’re passionate about engaging your customers and expanding their use cases, and you have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR’s largest business unit, Restaurant & Retail Systems, is the world’s leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.

JOB RESPONSIBILITIES

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Program manage account escalations

KNOWLEDGE AND SKILLS

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven ability to drive continuous value of our product(s)
  • Familiarity working with clients of all sizes
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Background in web and networking technologies
  • Restaurant Point-Of-Sale experience a plus
  • 3+ years of relevant experience
  • Experience with CRM and/or CSM platforms (Salesforce, Dynamics, Totango, Gainsight)
  • Proficient in MS Office software
  • Ability to travel periodically (15%-20%)
  • Prior experience in closing sales deals at the executive level a plus
  • You’re driven: No one needs to push you to excel; it’s just who you are
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • You want to help and serve our customers: They win, so you win

NOTE: It is the policy of PAR Technology Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, predisposing genetic characteristics, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PAR Technology will provide reasonable accommodations for qualified individuals with disabilities

PAR Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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