View Our Website View All Jobs

Field Service Technician

Job Summary:

PAR has been a leading global provider of restaurant and retail solutions for more than 30 years. PAR offers technology solutions for the full spectrum of restaurant operations, from large chain and independent table service restaurants to international quick service chains. Products from PAR may also be found in retailers, cinemas, cruise lines, stadiums and food service companies. At PAR, we are focused on powering better guest experiences.

PAR is seeking a Field Engineer to conduct onsite service and maintenance for customer locations in the Covina, CA area. The Field Engineer will provide best in class customer service by performing remedial and/or preventative maintenance, installations, upgrades, and retrofits.

 

Essential Responsibilities:

SERVICE

  • Respond to customer calls in accordance with an established Service Level Agreement (SLA)
  • Troubleshoot, diagnose, and repair units at the customer site
  • Identify, analyze, and repair product failures
  • Provide on–call emergency service when needed
  • Provide general customer service on the phone and in person
  • Communicate effectively with customers by notifying the customer of billable status before affecting the repair, maintaining communication with the customer until the incident is satisfactorily addressed, and contacting the customer within one hour of receipt of the service call
  • Maintain a high customer service rating

TRAINING

  • Provide ongoing training to customers regarding POS operations and programming
  • Educate customers on preventative maintenance best practices

INVENTORY

  • Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle
  • Maintain an appropriate parts inventory by tracking usage, and ordering additional parts as needed
  • Protect service inventory by adhering to ESD protection and on-site guidelines
  • Return defective parts for repair on a daily basis

ADMINISTRATION

  • Provide timely and accurate failure analysis data; close call before leaving site with model/serial and part information
  • Maintain records of service calls, training, and expenses
  • Prepare weekly reports for distribution to supervisors and manager

Qualifications:

  • Associates degree preferred
  • A minimum of one year of experience in the detection, isolation and resolution of problems with microprocessor based equipment strongly preferred
  • Ability to identify components based on color required
  • Working knowledge of inventory management procedures
  • Clean driver’s license required
  • Willingness and ability to work evenings and weekends based on business needs required
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.