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Account Manager - SureCheck

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR’s largest business unit, Restaurant & Retail Systems, is the world’s leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.

 

JOB RESPONSIBILITIES:

  • Support and coordinate existing assigned customers’ needs with a primary goal of customer satisfaction.
  • Coordinate with various internal PAR departments driving customer satisfaction.
  • Finance/Account on any billing issues
  • Repair on any PR issues or billing issues
  • HelpDesk on any support issues
  • Engineering on escalated issues status and updates
  • Finance, Operations & Planning and any new order information and communication
  • Sales Admin for new order or history communication
  • Shipping on any issues
  • Hold periodic custom meetings logging and acting on all open issues.
  • Maintain a Log on Sharepoint for each customer.  The log is a list of customer issues and opportunities with updates as required.  Each issue should include the date logged, the status of the issue, the priority, a description of the issue, and when it is closed. 
  • Build an optimal working relationship with key resources within the customer.
  • Fully understand customer’s expansion plans, budgets and purchasing procedures.
  • Drive new sales and new product sales into an existing account.
  • Provide price quotations for new sales into assigned accounts.
  • Monitor customer’s product usage to ensure there are no issues and allowing proactive attention to minimizing system usage.
  • Accountable for assigned accounts after formal handoff by Solution Architect group.

 

QUALIFICATIONS:

  • Associate's degree or equivalent experience.
  • Skill with MS Word, Excel and CRM systems
  • High degree of organizational skills
  • Excellent interpersonal and communication skills
  • Strong decision making skills
  • Sales skills

 

Quality: “Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy”.

NOTE: This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job.

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