PAR is an appealing place to work. Our philosophy is simple: we provide value for our customers, ensure return on investment for our shareholders, and reward our employees for a job well done. PAR offers a comprehensive compensation and benefits package, which includes:
A choice of Medical Plan options
Employee Training & Development
Discount Purchase Plan
Basic and Supplemental Life and Accidental Death and Dismemberment Insurance
Short-and Long-term Disability Insurance
Supplemental Income Protection/Long Term Care Insurance
Flexible Spending Account Plans
401(k) Retirement Savings Plan
Employee Wellness Program
PAR’s corporate headquarters is located in the foothills of the Adirondack Mountains in New Hartford, NY.
Account Manager - SureCheck
New Hartford, NY
PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR’s largest business unit, Restaurant & Retail Systems, is the world’s leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.
Support and coordinate existing assigned customers’ needs with a primary goal of customer satisfaction.
Coordinate with various internal PAR departments driving customer satisfaction.
Finance/Account on any billing issues
Repair on any PR issues or billing issues
HelpDesk on any support issues
Engineering on escalated issues status and updates
Finance, Operations & Planning and any new order information and communication
Sales Admin for new order or history communication
Shipping on any issues
Hold periodic custom meetings logging and acting on all open issues.
Maintain a Log on Sharepoint for each customer. The log is a list of customer issues and opportunities with updates as required. Each issue should include the date logged, the status of the issue, the priority, a description of the issue, and when it is closed.
Build an optimal working relationship with key resources within the customer.
Fully understand customer’s expansion plans, budgets and purchasing procedures.
Drive new sales and new product sales into an existing account.
Provide price quotations for new sales into assigned accounts.
Monitor customer’s product usage to ensure there are no issues and allowing proactive attention to minimizing system usage.
Accountable for assigned accounts after formal handoff by Solution Architect group.
Associate's degree or equivalent experience.
Skill with MS Word, Excel and CRM systems
High degree of organizational skills
Excellent interpersonal and communication skills
Strong decision making skills
Quality: “Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy”.
NOTE: This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job.